Unfortunately, it is completely out of our control if an event is cancelled, although we understand how frustrating it can be. We always try to advise our members of cancellations with as much notice as possible. In some instances, we may not find out about cancellations until it is posted online by the event organiser. We always advise members to check for any changes on the website of the event/venue/event organiser.
If your event is postponed, we will be in touch to offer you alternate dates, or to arrange a refund if the new dates are unsuitable. In the unlikely event that a show has been cancelled altogether, or our tickets cannot be honoured in the rescheduling, you will receive an email from us confirming the refund of your tickets. Unless otherwise stated in our cancellation email, there is no reason for you to get in touch with us to confirm your refund.
Refunds can take up to a month to be processed, so please do wait until this time has passed to get in touch with us if you have not seen the money back in your account. Please note that in the event of a cancellation, we are not liable for any travel or accommodation costs.